Your TV or monitor might support Dolby Vision, but not all games or video players implement it correctly. This can result in a black screen that you cannot escape from, unless you hard-reset your PC or manage to reboot (by switching monitors). I’ve experienced this with Need For Speed / NFS: Heat on my LG Oled-TV and here’s how to fix this very annoying error.
Use ‘Custom Resolution Utility’ to disable Dolby Vision, and avoid the black screen
This little piece of software (info) can trick your videodrivers by pretending your monitor doesn’t support Dolby Vision, so it will run the game in standard HDR. Here’s how to do it (video below):
- Download Custom Resolution Utility (CRU) 1.5.1: Official download link / mirror
- Extract the .zip file and run CRU.exe
- When opened, make sure the correct display is selected (at the top) and select the “extension block” in the bottom
- Click “Edit”. A new panel pops up. Now select (in the Type: CTA-861, under data blocks) ‘Dolby Video’ and click delete, then ok. and ok again to close CRU.
- No we’ll restart the video driver with these new settings. Run restart64.exe and wait a few seconds.
And that’s it! Once the driver restarted it should be safe to launch your game or movie now. There’s more good news: in my experience, you do not need to repeat this process after every reboot!
I hope this helped you. Feel free to let me know in the comments how you solved your issues.